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ITI Specialties Frequently Asked Questions (FAQ)

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Frequently Asked Questions

About

ITI Specialties


Q.  Who is ITI Specialties?
Q.  What kind of products does ITI Specialties produce?
Q.  Do you actually do laser engraving or do you contract it out?
Q.  How long will it take for my laser engraving job to be completed?
Q.  I'm in a hurry. Can I pay rush charges to get my order produced faster?
Q.  I need a custom item. Can you help me?
Q.  How do I order samples?
Q.  How do I place a production order?


Q.  Who is ITI Specialties?

ITI Specialties™ is a promotional products producer which focuses on high end promotional products for corporate and executive gifts. Our products can help you make a permanent impression on those important customers, clients and prospects.

Products from ITI Specialities™ offer you:

  • Unique products - most of our promotional products are available exclusively from us.
  • Aggressive prices - we manufacture our promotional products or import them factory direct, guaranteeing promotional products distributors great customer prices with high margins.
  • Natural wood specialists - we specialize in natural wood promotional products - many made from reclaimed wood or discarded wood scraps - personalized with laser engraving. These "green" premium promotional products deliver your marketing message and remind customers of you for years to come.
  • Small lots - we specialize in small quantity production lots to allow easy targeting of highly focused small customer groups.
  • Fast turnaround - we can work with you to produce a custom promotional item in a hurry for that special event, trade show, holiday gift giving, etc.

ITI Specialites Is ASI Member #62726

ITI is registered ASI supplier number 62726.


Q.  What kind of products does ITI Specialties Produce?

A.  We specialize in laser engraving, particularly natural wood promotional products - many made from reclaimed wood or discarded wood scraps - personalized with laser engraving. These "green" premium promotional products deliver your marketing message and remind customers of you for years to come.

In addition to natural wood, we also laser engrave on anodized metals, glass, acrylic plastic and leather.


Q.  Do you actually do laser engraving or do you contract it out?

A.  Absolutely. We own our own laser engravers and all engraving is done in Vancouver, Washington USA. We also do all of our own artwork preparation and proofing. Owning our own machines gives us a definite advantage in terms of direct control over the production process and is much faster than working with outside contractors.


Q.  How long will it take for my laser engraving job to be completed?

A.  Naturally, it will depend on the size of the job. We are optimized for fast turnaround of short runs and modest size orders and depending upon shop loading these orders will typically be turned in 5 to 7 working days. The exception to this is the Christmas season from mid-November to the end of the year when high holiday order volume can push turn around times out. Orders requiring special materials or extra artwork development will, of course, take somewhat longer. Click here for detailed information on production scheduling.


Q.  I'm in a hurry. Can I pay rush charges to get my order produced faster?

A.  It depends upon the item. We inventory moderate quantities of our most popular items and can usually expedite those orders. If expedited delivery is possible there may be additional charges.  Click here for detailed information on production scheduling.


Q.  I need a custom item. Can you help me?

A.  We'd love to try. Our laser engravers are very flexible and we can cut, engrave and mark a variety of items. If you have a drawing or concept of what you would like to do, contact us and we'll see what we can do together to make your project a success.


Q. How do I order samples?

A.  ASI / PPAI / Sage members can order samples of most of our products directly from this web site and have them shipped directly to their clients. This can significantly shorten the sales cycle. Click here for complete information on our sample program.


Q.  How do I place a production order?

A.  ASI / PPAI / Sage members can order from ITI Specialties at the special distributor discounts shown with each product. P.O.s can be emailed to orders@itispecialties.com or faxed to 360-254-4151. Contact us if you have questions regarding placing your order.

 

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